Our standard office hours:

Regular cleaning
Our regular cleaning includes cleaning of surfaces, floors, countertops, mirrors, furniture. It also includes a thorough disinfection of kitchen and bathroom.

Supplies
We bring basic cleaning non-toxic supplies to the appointments. We ask that you provide some paper products, basic cleaning rags and cleaning supplies (a toilet bowl brush, a mop and bucket, a broom and dustpan).

Free Extras
Our service includes small luxuries upon request - free botanical lavender potpourri sachet or mints left on your bed pillow.

Laundry
We will wash and fold your laundry if you would like. Please provide laundry supplies in visible area. Do not include any delicate or dry-clean items.

Cleaning person
We will do our best to keep the same service person. Sometimes, however, we may need to substitute with another cleaning person.

Hiring cleaning person directly
If you would like to hire independently one of our cleaners, please send a written request or an email. If we approve your request, there is a $3000 referral fee before our worker can work independently for you. Our employees are our most valued asset.

Tipping
Although tipping is not required, is always greatly appreciated.

Personnel training
All of our cleaning personnel is trained and have experience in cleaning and working independently. We also provide additional training to ensure that our philosophy is followed.

Broken items
We will leave the broken item with a note and then contact you to resolve the damage.

Home presence
It is your preference if you want to stay home. Majority of our customers are not home. If you choose not to be home, we need a mean of entry to your home.

Promotions
When you refer a new client to our service, you will receive 20% off your next cleaning.

Safety
Due to safety of our crew, we do not climb ladders higher than 30" or lift objects heavier than 20 pounds.

Cancellation policy
We require 24 hours notice. Cancellations within less than 24 hours incur 50% of the service charge. If our worker is unable to gain access to your home at the time of scheduled cleaning, you will be also be responsible for paying a lock out fee of 50% of your rate. In case of emergencies, we will not charge you.

Cleaning Time
All initial cleanings generally take longer as it is the first time we are cleaning your home.

Special Instructions
During our home estimates, we always ask about any special instructions that you may have. We also ask about special and delicate items we should be aware of.

Satisfaction Policy
Should you have any comments or feedback about your cleaning, please call us within 24 hours after your cleaning. If we overlooked some areas we will be happy to re-clean those areas or work with you on resolution. We take your satisfaction very seriously.

We always welcome your comments and you can call our office at (201) 694-1350, or email at customerservice@ecogreencleaningservices.com.